Privacy Policy – ECS Courier App

Effective Date: 24 Sep 2025
Website: https://ecs.com.pk

Introduction

ECS Courier (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our mobile application (the “App”) and related services. By downloading and using the App, you agree to this Privacy Policy.

Information We Collect

When you use the ECS Courier App, we may collect the following types of information:

Personal Information
- Name, email address, phone number, and account details.
- Role-based registration data (Customer, Business, Rider).
Location Data
- We collect and use your device’s precise location data (GPS, Wi-Fi, or cellular) when you enable location services.
- For Customers, location helps us provide accurate pickup and delivery services.
- For Riders, location is essential for route optimization, live delivery tracking, and order assignments.
- For Businesses, location ensures accurate pickup scheduling and service coverage.
Device and Usage Data
- IP address, device information, operating system, and app activity logs to improve performance and security.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve courier services, including booking, pickup, delivery, and order tracking.
To match customers with riders and ensure efficient deliveries.
To communicate with you about your orders, updates, and support.
To enhance app functionality, user experience, and security.
To comply with legal obligations and prevent fraudulent activity.

Sharing of Information

We do not sell your personal data. We may share information only in the following cases:

With Riders: Customers’ delivery details (pickup/drop-off addresses, contact info) are shared with riders to complete deliveries.
With Businesses: Customer order and delivery details are shared with businesses to process shipments.
Service Providers: With trusted third-party providers who assist us in app hosting, payment processing, and analytics.
Legal Compliance: If required by law or to protect rights, safety, or prevent fraud.

Location Data Usage

Foreground Use: Location is used in real time when the app is open to enable delivery and tracking.
Background Use: For riders, location may be collected in the background to update delivery status and optimize courier services.
Customers and businesses can disable location services at any time in device settings, but certain features may not function properly.

Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Data Security

We implement industry-standard security measures (encryption, secure storage, limited access) to protect your information from unauthorized access, alteration, or disclosure.

Your Rights

Depending on your region, you may have the right to:

Access, correct, or delete your personal data.
Withdraw consent for location sharing.
Request details about how your information is used.

To exercise these rights, please contact us at info@ecs.com.pk

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App and on our website with a revised “Effective Date.”

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

ECS Courier
📍 Office No. 20/22 E, Mezzanine Floor, Saeed Plaza, Jinnah Avenue, Blue Area, Islamabad
✉️ info@ecs.com.pk
🌐 https://ecs.com.pk